WARRANTIES
The manufacturer offers to the original purchaser a limited 1 year warranty which covers; defects in materials or workmanship from the original date of purchase. If the product fails, the manufacturer will (at its discretion), either repair or replace the product after reviewing all details through the standard warranty procedure.
This warranty does not cover: damage or failure caused by normal wear and tear, including scratches or paint chipping, abuse, impact, negligence, UV damage or damage caused through abrasion, improper dealer service, improper connection of components or incorrect storage.
This warranty is only valid if the product is purchased through an authorized Severne dealer so please retain proof of purchase.
Important: Please contact the retailer you purchased the product from directly for any warranty service.
In order for us to offer the best possible support, we will require all requested information and images at the time of the warranty claim submission.
We cannot initiate the investigation of the claim without receiving all of the requested information in full, as outlined below.
How to submit a warranty claim:
- Invoice – Present the original proof of purchase, to clearly show the item is within its designated warranty claim period from the time of purchase.
- Product Name – make sure the product name is filled in correctly. The product name should match with the name on the original purchase invoice.
- Serial Number – always upload the correct product serial number.
Please refer to this file by product. - Dates – Be sure that the provided dates directly refer to the invoice and the actual date of claim.
- Description Of Issue – It is essential for us to understand what the issue is and how it occurred. When did it happen? What were the conditions like (ie, wind strength, water state, waves/flat/chop etc).
Mention all necessary information and circumstances – remember that ‘normal use’ or ‘by sailing’ is not accepted as an explanation. - Pictures – upload an image of: the whole product, the serial number, and a detailed image which clearly shows the issue/damage. High quality images only.
- Overweight board – please put it on a scale (in horizontal position, picture) without fins and foot straps and send us a picture and video.
- Leaking Valve – NEVER remove the air vent unless asked to do so.
- Board crack/delamination – do not repair the board. Firstly, take the pictures and / or video before opening the skin. (take pictures with the skin open (10x10cm preferably))
- Broken mast – upload an image of: the whole product, the serial number, the broken area, and the cross section. Please also include an image clearly showing the distance from the bottom of the section to the broken area. High quality images only. You can find the examples here
- Videos – Upload in google Drive or Wetransfer and create a link. If you decide to upload a video directly into our Warranty system, please be sure that the file format is easy to open on any device.
Inclusions
- Cosmetic defects.
- Cracks or breakage due to a manufacturing defect.
Exclusion
- Normal wear and tear, including scratches or paint chipping.
- Equipment that has been modified from the original specification.
- Colour fading or cosmetic damage due to UV exposure or saltwater.
- Accidental or impact damage or misuse.
- Use of equipment when damaged or unserviceable.
- Improper or inadequate maintenance.
- Storage outdoors, excessive exposure to sunlight, improper handling.
- Consequential and incidental damages or expenses, including damages to property(sail, board, other personal property) or for personal injury.
- Extreme use e.g. jumps, use in reef waves, shore break damage.
- Breakage caused by use of adjustable downhaul systems.
- Equipment that has exceeded reasonable service life.
- Overtightening boom head.
- Any other costs incurred for said warranty claim.
- Freight and local tax charges.
- Gear that has been sold for center usage
- Equipment which has been purchased second hand
Examples of exclusions
- Wear at boom and cam areas.
- Breakage caused by a crash or impact.
- Breakage because of over-tightening the boom head.
- Breakage because of leaving the mast under direct sunlight and heat.
- Breakage or bending because of leaving the sail rigged for an extended time.
The manufacturer offers to the original purchaser a limited 1-year warranty from defects in material or workmanship. If the product fails, the manufacturer will, at its option, either repair or replace the product after reviewing the details through our standard warranty process.
This warranty does not cover damage or failure caused by normal wear, abuse, impact, negligence, UV damage, or damage caused through abrasion, improper dealer service, or improper connection of components.
The warranty is only valid if the product is purchased through an authorized SEVERNE dealer so please retain the proof of purchase.
This warranty covers the component only. For more information, please get in touch with your SEVERNE dealer.
THE GORILLA MAST WARRANTY
The manufacturer offers the original purchaser a limited 2-year warranty for defects in material or workmanship. If the product fails, the manufacturer will replace the broken section subject to availability.
The warranty is only valid if the product is purchased through an authorized SEVERNE dealer, all broken pieces are surrendered (including the serial number) and the receipt is shown. Please retain the proof of purchase.
This warranty covers the component only and does not cover incorrect connection of components.
I have a warranty claim. What is the procedure?
In principle, your Severne dealer, where you bought the product from, is always your central point of contact in case of a warranty claim. They record the claim and get in contact with the Severne Design Center in order to discuss the further steps.
Your dealer is also responsible for the coordination of replacing or repairing the products if applicable.
What do I need to make a warranty claim?
Proof of purchase is required for all claims made under warranty, accidental damage and misuse are not covered. Contact or visit your Severne dealer where you bought the product.
What if I ask another dealer for help with a service claim?
When you bought your equipment, you made a legal contract with your dealer. If warranty and liability claims or any other service questions arise, that dealer is your main point of contact.
Making a claim for your equipment with a dealer other than the original seller is at the discretion of the secondary dealer.
I purchased my equipment online and have an issue. What can I do?
The seller is the central point of contact who will handle the assessment and processing of the damage. Get in contact with them as soon as possible.
How long is the liability and/or warranty period?
The statutory liability for material defects applies to the original customer of new equipment for one year. Excluded from this are damage and wear and tear parts (see Exclusions). There is also a 1-year manufacturer’s warranty on new equipment starting on the purchase day.
What is the difference between liability and warranty?
Liability is a statutory responsibility of the seller for material defects within a period of 1 year. Warranty is a customized service offered voluntarily by the manufacturer or seller.
If accepted, Severne will, at Severne´s sole option, repair or replace the defective part.
The limited warranty is exclusive and in lieu of all other warranties of quality and performance, written, oral or implied and all other warranties, including any implied warranties of merchantability or fitness for a particular purpose, are hereby disclaimed. In no event shall Severne be liable for special, indirect, incidental, consequential, statutory or exemplary damages, whether in contract, tort, negligence, strict liability or otherwise including, without limitation, loss to property other than this product, loss of use of said products, or other property or other economic losses. Severne shall not be liable for contribution or indemnification, whatever the cause. Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular customers. Severne’s obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in this Limited Warranty. This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another.